For bookings or more information Call us today on 01825 750581

Horsted Place Hotel bird logo

Terms & Conditions

Make Horsted Place your place for fun and relaxation


General Information and Booking Conditions:

All reservations must be guaranteed by a credit or debit card. All major cards are accepted.


Cancellation Policy: 

Winter Season*
If a confirmed reservation is cancelled within 7 days of the arrival date, you will be liable for the full charge, refundable if we re-sell the accommodation.   In addition for all individual reservations, a £25 per room per night non-refundable deposit is taken at the time of booking (or 10% of the total booking value if booked on line). 

Summer Season*
If a confirmed reservation is cancelled within 30 days of the arrival date you will be liable for the full charge, refundable if we re-sell the accommodation.   In addition for all individual reservations, a £25 per room per night non-refundable deposit is taken at the time of booking (or 10% of the total booking value if booked on line). 

* Excluding Christmas and Special Packages where individual Terms and Conditions apply.


Disabled Access:
By permanent ramp at the rear of the hotel. There are two ground floor bedrooms and a lift servicing all floors. There is a disabled cloakroom on the ground floor.

Arrival and Departure: rooms are available from 2.00 pm on the day of arrival and guests are asked to vacate their room by 11.00 am on the day of departure.

Smoking: At Horsted Place we operate a no smoking policy throughout the hotel, however, smoking is permitted on the terrace.

Dress Code: It would be appreciated if dinner guests would observe our smart casual dress code out of consideration for other diners, for whom an evening at Horsted Place is often a special occasion. (Smart casual precludes tee shirts and trainers.)

Mobile Telephones: We respectfully ask that you refrain from using mobile telephones in the restaurant out of consideration for other guests' enjoyment of their food and wine.