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Terms & Conditions

Make Horsted Place your place for fun and relaxation

General Information and Booking Conditions:
All reservations must be guaranteed by a credit or debit card. All major cards are accepted.

Cancellation Policy: 
Winter Season*
If a confirmed reservation is cancelled within 7 days of the arrival date, you will be liable for the full charge, refundable if we re-sell the accommodation.   In addition for all individual reservations, a £25 per room per night non-refundable deposit is taken at the time of booking (or 10% of the total booking value if booked on line). 
Summer Season*
If a confirmed reservation is cancelled within 30 days of the arrival date you will be liable for the full charge, refundable if we re-sell the accommodation.   In addition for all individual reservations, a £25 per room per night non-refundable deposit is taken at the time of booking (or 10% of the total booking value if booked on line). 

* Excluding Christmas and Special Packages where individual Terms and Conditions apply.

Children:  We regret that Horsted Place is unable to accommodate children under the age of seven in the evening or overnight. However, we welcome younger children for Sunday lunch and private functions in the daytime, and overnight when exclusive use of house is taken.

Disabled Access: By permanent ramp at the rear of the hotel. There are two ground floor bedrooms and a lift servicing all floors. There is a disabled cloakroom on the ground floor.

Arrival and Departure: rooms are available from 2.00 pm on the day of arrival and guests are asked to vacate their room by 11.00 am on the day of departure.

Smoking: At Horsted Place we operate a no smoking policy throughout the hotel, however, smoking is permitted on the terrace.

Dress Code: It would be appreciated if dinner guests would observe our smart casual dress code out of consideration for other diners, for whom an evening at Horsted Place is often a special occasion. (Smart casual precludes tee shirts and trainers.)

Mobile Telephones: We respectfully ask that you refrain from using mobile telephones in the restaurant out of consideration for other guests' enjoyment of their food and wine.

Pets: We regret that we do not permit pets in the hotel, but we can recommend good boarding kennels locally.