Welcome to Our New Way of Working
We have been following government guidelines and are committed to ensuring that all our guests feel both welcome and safe when they return to stay or dine with us. The measures that we have adopted will create a secure environment for both guests and staff alike, and will allow for a reliable, comfortable and relaxing experience. We will be reviewing our procedures continually in line with new information as it is released, and are dedicated to providing great hospitality as safely as possible.
Social Distancing and Public Areas
Horsted Place has the great advantage of available space – we can ensure proper distancing between seating and tables whilst still keeping a wonderful atmosphere. We are also fortunate to have a wealth of outdoor spaces to offer - on the terrace, lawn and extensive gardens.
We will be serving a smaller number of guests, so that we can follow the advice of 2 metre social distancing wherever possible. We will also have additional control measures in place to allow for situations where social distancing is more difficult. Whilst the Restaurant or Royal Lounge are exempt for eating, we ask that our guests observe Government guidelines to wear a face covering at all times when in the public areas of the hotel.
Hand sanitising stations will be positioned throughout the hotel and we are adopting an enhanced cleaning regime in all the public areas with frequent checks throughout the day.
Pre-booking is essential, and we ask that all reservations be made by telephone wherever possible so that a member of our team can explain in more detail our new policies and procedures.
We will ask you to give an estimated arrival time so we can offer you a swift check-in with minimal contact. Arrival paperwork and keys will be waiting for you in your room. If you need assistance with luggage, staff wearing appropriate protection will follow on to deliver your bags to your door. We would appreciate that you arrive at the hotel wearing a face covering, in line with Government advice.
Bedrooms and Suites
Our housekeeping team will be delivering a new rigorous high touch cleaning programme in every room after each check-out. Rooms will no longer contain non-essential items such as magazines, brochures and notepads to further reduce risk. Turndown and room servicing have temporarily been suspended but replenishment of towels, linen and anything else you require will always be available upon request.
We have carefully arranged the tables in our Restaurant and Morning Room to maintain 2 metre social distancing. Your waiter will serve you wearing appropriate PPE and individual menus will be printed specifically for your sole use.
We will endeavour to email your bill prior to departure so you can settle and check out from the comfort of your room. If checking out via reception we will ask for an estimated time of departure so we can manage the process as safely as possible. Payment would be preferred by card and the card machine will be sanitised between uses.